Personal Experiences with the American Express Centurion (Black) Card
Posted in Centurion on Sep 26th, 2009
Sorry it has been so long… I didn’t think many people were coming to this site, so I just got on with my life… well, I was looking at Google Analytics and it shows LOTS of traffic here, so I will start posting again. Thanks for visiting! Please feel free to post comments and questions [...]
Posted in Centurion on Sep 22nd, 2009
Received $500 Gift card to a Salvatore Ferragamo in the mail today in the black envelope. Offer expires 12/15/2009. Thanks Amex, it’s about time you sent me something
Posted in Centurion on Sep 14th, 2009
I like what this guy said over at FlyerTalk.com, I had a similar experience:
“Just got back from an enjoyable stay. I have both biz and personal cent for both my wife and I so we got two nights each (one stay promo each). First stay was at the Wynn as the Encore had no room, [...]
When I signed up for the card, I asked if there was a difference between the personal and business Centurion cards (I have a business SPG Amex as a sole proprietor, provides OPEN program savings and other benefits, see the FatWallet Forums on business card benefits as it relates to your credit reporting). [...]
Posted in Centurion on Jul 11th, 2008
Imagine this: you have a personal Centurion card and give an additional card to your daughter, who you tell not to go crazy with it. She does, she buys a car or something. Any recourse? Nope. Could this have been prevented by assigning a spending limit to an additional cardholder? Nope. Does Amex have the [...]
Posted in Centurion on Jun 7th, 2008
Why is there a voice prompt when you call? I was told by a Centurion representative that there is one representative for every two cardholders – seems like they could easily answer and transfer you to the appropriate department. Even Wal-Mart’s corporate office, home to over 30,000 employees, have humans answering their phones and will [...]
Posted in Centurion on May 19th, 2008
Well, to be fair, I should have given Amex an opportunity to address the issues I encountered. However, I did try. When the head of all of Centurion customer service says that he is the final answer and you can’t go any higher, one thinks that is it.
So, I had some suggestions for [...]
Posted in Centurion on May 17th, 2008
Following are more Centurion “customer service” issues I’ve encountered:
The cards didn’t come with the profile form that was referenced in the included letter stating that you should fill it out and return it in the envelope provided (the envelope is there, but no form). This, per Mark Bigos, is due to a glitch in their [...]
Posted in Centurion on Apr 24th, 2008
After getting my card with a letter stating that my profile information form was included with an envelope to return it, I could not find it. I called customer service, and they stated they would send it. While on the phone with them, I logged into my account for the first time and it [...]
Posted in Centurion on Apr 23rd, 2008
In case you are curious, here’s the Centurion Welcome Letter (there’s no copyright on it, but I’ll have to remove it if Amex complains) - click on it to view full size, you may have to hold your mouse over it for a few seconds to see the “expand image to full size (IE)” button [...]
From Amex-Black.com