May I be so bold as to make a suggestion?
Jun 7th, 2008 by admin
Why is there a voice prompt when you call? I was told by a Centurion representative that there is one representative for every two cardholders – seems like they could easily answer and transfer you to the appropriate department. Even Wal-Mart’s corporate office, home to over 30,000 employees, have humans answering their phones and will transfer you to the appropriate department. Centurion actually has more phone voice prompt navigation required than the standard Amex customer service lines do because of the different departments. How difficult would that be? How much more would that cost? I would think it costs less than $7,500 
