A Response from Amex Corporate on my Centurion CS Issues
May 19th, 2008 by admin
Well, to be fair, I should have given Amex an opportunity to address the issues I encountered. However, I did try. When the head of all of Centurion customer service says that he is the final answer and you can’t go any higher, one thinks that is it.
So, I had some suggestions for the Centurion Concierge (which is outsourced to Circles) comparing them to a free concierge I get with the Citi Premier Pass (no annual fee) which is outsourced to VIP Desk - aspects of the latter I much prefer, which shouldn’t be, IMHO. So I contacted someone at Circles corporate (which took 5 calls, eek!) and he was looking through my service requests and saw that I had encountered some issues with Centurion CS and asked if I wanted to elaborate. I told him the gist of what had happened and told him I couldn’t break through past the manager of Centurion CS, but I asked if he could. He called me back a while later with the corporate number for Amex: 212-640-2000.
I called Amex Corporate and said I had some issues with my centurion card, they transferred me to the “executive team” or something like that (executive offices). I explained my issues with a very nice gentleman who was extremely empathetic and explained some of the issues away, apologized for others and called them “unacceptable” and was willing to do whatever he could to resolve additional ones. Whew. I wish I’d be given their number sooner! This is the American Express I am accustomed to 
